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Burhan Ulu
AIOps, Observability & SRE SME ๐Ÿ”
Assoc. Manager at Accenture๐Ÿ‡จ๐Ÿ‡ญ
  • Country:
    ๐Ÿ‡ณ๐Ÿ‡ฑ โ†’ ๐Ÿ‡จ๐Ÿ‡ญ
  • City:
    Zรผrich ๐Ÿ™๏ธ
LANGUAGES ๐Ÿ—ฃ๏ธ
  • Dutch (Native)
  • English (Fluent)
  • German (Beginner)
FUNCTIONAL SKILLS ๐Ÿ“
  • IT Operating Model
  • Site Reliability Engineering
  • IT Service Managementย 
  • Project and Program Delivery (Service Delivery)
  • Operational Excellence (Application Support, Production Support)
  • Agile Methodologies (SAFeยฎ, Kanban, Scrum)
  • Requirements Engineering
  • Stakeholder Management
  • Business Process Analyses
TECHNICAL SKILLS ๐Ÿ› ๏ธ
  • Git, GitHub/GitLab, Jenkins
  • JIRA, Confluence, BitBucket
  • Splunk>, Dynatrace, AppDynamics, Grafana, ELK Stack, Datadog
  • Cloud: MS Azure, GCP, IBM Cloud
  • ServiceNow (ITSM)
  • Docker, Kubernetes
  • CMS (Content Management Systems)
  • Linux (Scripting), Windows, Ubuntu, Debian
  • GenAI, Agentic AI, RAG
CERTIFICATIONS ๐Ÿ†
  • SRE Foundationโ„  & Practitionerโ„  + Instructor
  • MS Azure (AZ-900)
  • Dynatrace: Sales Specialist & Platform Associate
  • ITILยฎ Foundation v3 / v4
  • PRINCE2ยฎ Foundation
  • PSM I
  • SAFeยฎ Agilist (SA) 6.0
  • Splunk>: Power User / Admin
  • Gremlin Enterprise Chaos Engineering
  • Accentureโ€™s Certified Delivery Professional
  • Kubernetes & Cloud Native Associate (KCNA)

Portfolio

We’ve helped thousands of businesses to thrive and grow. Read about our awesome customers to find out exactly how we helped them.


Acme helped Gusto Burgers to pivot rapidly to online ordering and take-away during 2020. Our team worked with the brand to add interactive menus to its website covering its entire menu. We also developed a branded app to support speedy ordering, collection and delivery.


Our marketing team helped Aurora Flowers to develop a coherent social media strategy, focusing on visual channels like Instagram and Pinterest. We improved post engagement and integrated its online store, resulting in a 10% increase in sales over the Christmas season.